Master Thesis „Service Ecosystems“ and “Service Portfolio Management” in Australia

14.01.2010, Abschlussarbeiten, Bachelor- und Masterarbeiten

The chair for Information Systems (Prof. Krcmar) is looking for students who are interested in writing their Diploma or Master Thesis for a time span of three to six months in Australia. The thesis is offered in cooperation with the Business Process Management Group at the Queensland University of Technology in Brisbane, Australia.

Motivation

Recent trends in the area of service-orientation, neither focussing solely on the business domain nor on the IT domain, have led to a proliferation of services. Nowadays, services are seen as fundamental building blocks that can be used to structure organisations internally as well as leveraging external capabilities of business partners within a business network/ecosystem. Many organisations, however, struggle with deriving compelling business benefits, with the design of service-enabled business models and with the management of the ever-growing number of internal and external services. Service Portfolio Management has emerged as a consequence. Decisions that have to be made by a portfolio manager include amongst others the introduction of new services, the change or retirement of existing services and the bundling of various services to offer more comprehensive solutions based on synergies and complementary service properties.

Project Background

Within the research initiative “Smart Services CRC” (http://www.smartservicescrc.com.au), which is a commercially focused collaborative research initiative, developing innovation, foresight and productivity improvements for the services sector, eleven projects have been created each addressing challenges across the areas of customer service needs, ecosystems for service delivery and services of the future.

Opportunities and Requirements

The project “Service Portfolio Management” as part of the “Smart Services CRC” addresses the aforementioned challenges. Other potential research topics are in the area of “Service Innovation” and “Value Networks within Services. Students are given the opportunity to contribute to industry-inspired research as part of writing their Master Theses at Queensland University of Technology (QUT) as a member of the Business Process Management Group (http://www.bpm.fit.qut.edu.au) in Brisbane, Australia in 2010. A conference publication may be derived from this thesis. Students should fulfil the following requirements:

• Experienced in writing academic reports
• Proficient in English
• Very good grades (min of 2.3)
• Independent working style
• Willing to interact with industry partners

Contact

If you are interested in working on a highly relevant topic including interactions with related industry partners, while experiencing the Australian culture, please contact Christoph Riedl (riedlc@in.tum.de).

Additional Information

Chair for Information Systems, Prof. Krcmar: www.winfobase.de
Queensland University of Technology: www.qut.edu.au
BPM Research Group: www.bpm.fit.qut.edu.au

Kontakt: Christoph Riedl (riedlc@in.tum.de)

Mehr Information

http://home.in.tum.de/~riedlc/ServiceEcosystemsAU2010.pdf